Privacy Policy

D'TANIQUE Aesthetics & Wellness Clinic ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and safeguard your information when you visit our website, book appointments, or use our services.

1. Information We Collect

• Personal identifiers: name, phone number, email address, date of birth.
• Health & treatment data: skin type, medical history, treatment preferences, allergy information, before/after photos (with consent).
• Appointment & billing data: session dates, services booked, payment records, invoices.
• Device & usage data: IP address, browser type, pages visited (via cookies and analytics).
• Communication data: WhatsApp or SMS messages, email correspondence, and feedback forms.

2. How We Use Your Data

• To schedule, confirm, and remind you of appointments.
• To deliver personalised treatment plans and track progress.
• To process payments and issue invoices.
• To send promotional offers, newsletters, or clinic updates (you may opt out anytime).
• To comply with legal, regulatory, or insurance requirements.

3. Legal Basis for Processing

We process your personal data under the following lawful bases: (a) performance of a contract (treatment and booking), (b) your explicit consent (marketing and photos), (c) compliance with legal obligations, and (d) legitimate interests (fraud prevention and analytics).

4. Data Sharing & Third Parties

We do not sell your personal data. We may share it with:

• Trusted service providers (payment gateways, SMS/WhatsApp gateways, cloud hosting).
• Regulatory or legal authorities when required by law.
• Insurance or medical-legal entities for claims or disputes (only anonymised where possible).

All third parties are contractually bound to keep your data secure and use it only for the specified purpose.

5. Data Security

We use industry-standard encryption (TLS/SSL), role-based access controls, audit logging, and secure cloud infrastructure. Staff are trained on data protection and confidentiality. Despite these measures, no online transmission is 100% secure; you share data at your own risk.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined above, or as required by Indian medical and tax regulations (typically 7 years). After this period, data is securely deleted or anonymised.

7. Your Rights

• Access: request a copy of the data we hold about you.
• Correction: ask us to update inaccurate or incomplete data.
• Deletion: request erasure of your data (subject to legal retention limits).
• Restriction: ask us to limit processing in certain circumstances.
• Objection: opt out of direct marketing at any time.
• Portability: receive your data in a structured, machine-readable format.

To exercise any right, email customercare@dtaniqueahmedabad.com or contact our clinic reception. We respond within 30 days.

8. Cookies & Tracking

We use essential cookies for login and session management, and analytics cookies (Google Analytics / Meta Pixel) to understand visitor behaviour. You can disable non-essential cookies via your browser settings.

9. Children's Privacy

Our services are not directed at individuals under 18 without parental or guardian consent. If we learn we have collected data from a minor without appropriate consent, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. Changes are posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

If you have questions or concerns about this privacy policy, contact us at: